Shipping and Handling
Since each piece is different and in some cases shipped to you directly from the artist, delivery times and shipping costs will vary. If the item requires special packaging, such as a crate, there may be additional shipping and handling costs, which will be noted on the item. If you have any questions or concerns about these costs, please e-mail info@diversityinart.com. Please include “Shipping Question” in the subject line.
Because we use UPS or FedEx as our preferred shipper, we cannot ship to PO Boxes.
Shipping to Alaska and Hawaii
Since all purchases shipping to Alaska and Hawaii must go via air service, there are additional shipping charges required. After you place your order, our Customer Service department will calculate the shipping charges, add them to your order, and charge your credit card accordingly.
Canada Our ground shipping policies only apply to orders delivered within the contiguous United States. Shipping charges for Canadian orders are displayed on the Order Summary page prior to purchase. All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery. We ship to all addresses in Canada. All prices are stated in US dollars.
You may be required to pay duties and taxes to claim your package, depending on your local customs office. Diversity In Art LLC has no control over this, and has no way of determining what your duties and taxes may amount to. We encourage you to contact your local postal service or customs bureau for more specific information.
If you provided your email address when ordering, you will be sent a shipment notification when the item leaves our facility. The actual delivery timeframe will vary based on your destination and your country’s customs office. Note that International orders shipped with Standard delivery cannot be tracked and may take up to 20 business days to deliver.
International Orders
Diversity In Art currently ships only to customers in the United States. We are working diligently to expand our shipping capabilities. We also cannot currently accept international credit card orders.
Availability
We do our best to keep the information on our site up-to-date, but sometimes mistakes are made which causes a delay in updating our database. There is a small chance that a print, moulding, or mat listed on our site is actually out of stock or no longer available from the vendor.
If any component required to fill your order is out of stock, we will keep the order open and notify you of the delay. If any component required to fill your order is no longer available, we will notify you immediately. We rely on information from our vendors to know when a component is out-of-stock or no longer available. Unfortunately this information is not always available, and even when it is available it is not always accurate.
Lead-Time
Next to each art item, you will find a “Lead-Time” which indicates approximately when your artwork will ship from us or the artist; this timeframe does not include transit time.
After placing your order, you will receive emails regarding the expected ship date for your artwork. Once your order has shipped, you will receive another email notifying you of the shipment along with the tracking information.
Delays
If your order has been delayed in shipment, please let us know; we may have more luck getting it to you. If it appears to have been lost or damaged we can begin reprocessing your order immediately.
Automatic Cancellation
If an item remains back ordered for more that six weeks we will automatically cancel the order unless you specify otherwise and a full refund will be issued.
Shipping Problems
Our shippers are quite reliable, but occasionally an order is lost or damaged in transit.
Lost Shipments
We will reprocess your order as soon as we have determined that it has been lost. For traceable shipments, we will have an inquiry initiated, and if the shipper cannot locate the parcel we will reship. We will handle any paperwork required by the shipper and if the shipment is deemed lost, we will reship your order as quickly as possible.
Damaged Shipments
If you receive a damaged package, please refuse delivery and contact us immediately, but no later than 7 days after receipt. We will reship your order and file any necessary paperwork.
If you don't have a chance to refuse a damaged package, or if the package is not damaged but the order inside is, contact us immediately, but no later than 7 days after receipt so that we can reprocess your order right away. The shipper may wish to inspect the damaged package or goods, so please keep the package and its contents for at least two weeks (we also may wish to retrieve the order).
If the there is damage to a frame, but not to the print, we may retrieve the item to have it re-framed; this is faster than reprocessing your order.
Processing Errors
As soon as you complete your purchase you will receive a confirmation page containing all your order information, and if you provide your email address we will also email you a confirmation. Please check that the information we have reflects exactly what you want. If you spot an error, please contact us immediately and we will correct it.
Since we deal with so many different products and options, the occasional mistake is made. If you receive the wrong item, or a service has been applied incorrectly, please contact us as soon as possible; we will correct the mistake as soon as possible.
Order Error
Every effort is made to ensure your order is shipped correctly and on time, but mistakes do happen. Please do not return it. Please notify us immediately and we will arrange for a pick-up. If you have a chance to refuse delivery of an item you would like to return, you are encouraged to do so, but please notify us of the refusal. We will correct the error and ship the right order out at our expense.
